technical support policy

Technical Support

  • Technical support is only provided on the general operation of the program. There is no technical support involving review or interpretation of specific project data input and output, unless it is fee‐based consulting as outlined below. There is no technical support regarding engineering principles and fundamentals since the engineer running the software is supposed to be familiar with the standard theories and concepts of hydrology and drainage design used in the calculation methods. Fee‐based support is provided for the highly technical modules such as the continuous simulation analysis.

  • Our professional liability insurance forbids such project‐related consultation on design and analysis using the software as, in such cases, we assume professional liability for design and analysis if we provide guidance.
How to Obtain Technical Support

  • Technical support is only provided via email; there is no telephone technical support except for fee‐based consultation support outlined below.

  • Before sending us an email with your question, please review this web site where we have posted technical memos with answers to the most common questions we have been asked over the years: http://www.devoeng.com/technical_memo.html

  • For general technical support, send an email with detailed description of your question to: support@devoeng.com

  • Please allow 2 to 3 business days for an email response.
Fee Based Technical Support

  • Engineering consultation on the general modules in the PONDS program and the other hydrograph types is provided at $130 per hour, with a minimum consultation charge of $150 per event. Please contact Claudia@devoeng.com if you would like to set up a contract for these services, including pre‐paid technical support.

  • Engineering consultation on the continuous simulation modeling capabilities of the PONDS Refined Method Module is provided at $175 per hour, with a minimum consultation charge of $200 per event. Please contact Claudia@devoeng.com if you would like to set up a contract for these services.