• Technical support is only provided on the general operation of the program. There is no technical support involving review or interpretation of specific project data input and output. There is no technical support regarding engineering principles and fundamentals since the engineer running the software is supposed to be familiar with the standard theories and concepts of hydrology and drainage design used in the calculation methods.
  
  
• Our professional liability insurance forbids such project-related consultation on design and analysis using the software as, in such cases, we assume professional liability for design and analysis if we provide guidance.

• Technical support is only provided via email; there is no telephone based technical support for PONDS 3.3. To obtain support, please send an email to support@devoeng.com.
  
  
• Before sending us an email with your question, please review this web site where we have posted technical memos with answers to the most common questions we have been asked over the years: http://www.devoeng.com/technical_memo.html
  
  
• For general technical support, send an email with detailed description of your question to: support@devoeng.com
  
  
• Please allow 2 to 3 business days for an email response.

Please note that there is a fee of $250.00 to move a web authorization license to a different machine within the same company per occurrence.